Serving the LORD and the Northern Shenandoah Valley

Work Experience

5+ years  Owner/Technical Support  (Christian Computer Support)

3+ years Field Service Technician   (Dell Warranty)

5+ years Managing a Help Desk Support Team, Tier 1, 2

3 years Managing a PC Repair Depot.

13 years Systems Administration  

13 years Email Administration   

25+ years PC Hardware               

25+ years Windows Software       

Education

CompTIA A+ Certification                                                    (2006)

Dell Desktop and Laptop Certifications                   (2009/2008/2007/2006)

IBM Desktop and Laptop Certifications               (2010/2007/2006)

Sony Desktop and Laptop Certifications             (2008/2006)

IBM AIX Systems Administration Certification      (1997)

Microcomputers and Microprocessors Certificate  (1987)

             National Radio Institute, Washington, DC

A.A.S. Electronics Technology                                            (1982)

             Northern Virginia Community College, Annandale, VA

Completed numerous hardware/software/operating systems training courses in AIX, Windows Vista/XP/2000/NT/98/95, Novell Netware, Banyan Vines, Macintosh, and MS-DOS environments.

 

Skills

- PC & Laptop installation, repair and maintenance 

- Macintosh/Apple support

- Help Desk support

- Network and Software application installation and support

- Remote connectivity, wireless, TCP/IP, Telnet, FTP, SSH, VPN, NFS...

- eBay Sales

- Point-of-Sales (POS) installation and upgrades (IBM, NCR)

- Web Site Management

- Programming in Korn Shell, MS-DOS, dBASE, Basic, and C

- 39+ years experience working in the computer & electronics field

- Customer Service and Troubleshooting